If you are looking for support for an item you bought off Music On My PC, then we hope this page will help.
Before getting in touch, try these steps first:
1) Make sure you have followed the instructions for your product carefully. It’s always worth reading them again just in case you’ve missed something.
2) Using the links below, go to the products manufactures website and download the latest patches and updates for your product. This alone solves most problems.
3) Using the links below, go to the products manufactures website FAQ section for your product. You will find all common questions are answered there.
4) If your products manufacturer has a UK telephone number listed below, give them a call. They have excellent dedicated support people who will be happy to help
5) Still no luck? Get in touch with us and we’ll do our best to solve your problems as quickly as possible. Email is the best way to contact us so that we can respond with links and suggestions that are there in front of you right away to get you up and running.
Acoustica (Mixcraft)
Support including patches, updates, tips for: Mixcraft, CD/DVD Label Maker etc can be found here: http://www.acoustica.com
Alesis
Tel: 01252 896000
Support and updates for your product can be found at http://www.alesis.com or you can submit a support query from their contact page.
Akai
Tel: 01252 896000
Support and updates for your product can be found at http://www.akaipro.com or you can submit a support query from their contact page.
Alto Professional
Tel: 01252 896000
Support for your Zephyr Mixer and other Alto Professional products can also be got by submitting a support query at http://www.altoproaudio.com/contact.
Avid
Tel: 01753 653 322
Above is the per incident support line for Pro Tools support. You will need to have an Avid Support Code (ASC). Many Pro Tools products come with a complimentary ASC as part of the registration, otherwise they are available for purchase on the Avid site. More details if you follow this link to http://www.avid.com/US/support/asc/avid.
Band-in-a-Box (PG Music)
Support including patches, updates, tips etc. for all PG Music products: Band-in-a-Box, Real Band, PowerTracks etc. can be found here: http://www.pgmusic.com/support.htm
Cakewalk/Sonar
Tel: 01792 702701
Support including patches, updates, tips for: Music Creator, Home Studio, Sonar, Guitar Tracks, Pyro, SONAR etc can be found here: http://www.cakewalk.com/Support/
E-MU
Email: EMU.Support@customercare.creative.com
Support including patches, updates, tips for E-MU products can be found here: http://www.emu.com/support
Finale
Tel: 01284 773699 for full product support and help with registration of Songwriter, PrintMusic and Finale
FL Studio
Support including patches, updates, tips for FL Studio Fruity, Producer and XXL Signature can be found here: http://www.flstudio.com
Harmonic Vision (Music Ace)
Support including patches, updates, tips for Music Ace can be found here: http://www.harmonicvision.com/techsupport/index.htm
Korg
Tel : 01908 304637 – Mondays: 09:30-13:00 & 14:00-17:00 – Tuesdays – Fridays: 14:00 -17:00
Alternatively you can contact Korg using their Korg support request form
Lexicon
Tel: 01462 707937
Support and updates for your Lexicon products can be found at http://www.lexiconpro.com/en-US/support.
M-Audio
Tel: 01252 896000
Support and updates for your product can be found at http://maudio.co.uk/index.php?do=support.contact.
Numark
Tel: 01252 896000
Support and updates for your Numark product can be found at http://www.numark.com/support.
Reason
Tel: 01462 480500
Support and updates for your Propellerhead products can be found at http://www.propellerheads.se/support/.
Roland
Tel: 01792 702701
Support including patches, updates, tips etc can be found here: http://www.roland.co.uk/articles/default.aspx?c=4
Sibelius
Tel: 01753 658585
If you are having problems registering or even running Sibelius. Or if you visit the Sibelius support page you can search FAQs and troubleshooting guides
Sonuus
Support forum for Sonuus G2M, B2M, i2M and iRock can be found here: http://www.sonuus.com/forum/
Music Repo
If you have tried all the above and still need more help then contact us and we will be happy to help!